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Terms & Conditions

1.1 Delivery Times

PrimeGiftService is generally unable to guarantee specific delivery times. The precise time of delivery varies and depends on the schedule of our delivery personnel. In some cases, however, we are able to guarantee morning or afternoon delivery. You can consult with our customer support team through email, online chat or phone to check this before placing your order. Please note that all dleiveries are made between 8:00am to 8:00pm Pakistan Standard Time.

1.2 Late Deliveries

If we are unable to deliver your item on the selected date due to circumstances within our control, you are entitled to a full refund. If, on the other hand, we are unable to make a delivery as scheduled due to circumstances outside our control (the unavailability of your recipient or a wrong address, for example), we do not issue a refund. If a recipient is unavailable when we attempt delivery, we will leave a note requesting a call to schedule delivery. If appropriate, we will also contact you when delivery issues arise.

1.3 Incorrect Delivery Information

As stated above, if you have given us incorrect delivery information, we cannot offer guaranteed delivery. You will be given the opportunity to adjust the information up to two business days before the delivery date. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you and acquire new information. We will not be liable, however, if we are unable to make a delivery due to incorrect delivery information, and we will not be able to issue a refund.

1.4 Free Shipping/Delivery

We provide free shipping as well as free delivery service in all major cities of Pakistan. This free service will cover the major city areas for standard delivery between 8am to 8pm PST. for specific time delivery, midnight delivery and delivery in village addresses, there will be extra fee accoding to the service and distance from main city area. Please contact our customer support before placing order as the charges may city to city and area to area.

2.1 Do you deliver to Hotel, Hospital and Office addresses?

Yes, we do deliver to all type of locations, it includes Hotel, Hospital and Office/Company addresses. If your delivery is going to such a location, please provide the name and telephone number of the hospital, hotel, or company. In the case of hospitals, we also need the recipient’s ward and room number.

2.2 What happens if Receiver refused to accept the Gift Delivery?

If a recipient refuses delivery, you will not be entitled to a refund.

3.1 Products and Images

Products only contain the items listed in the product description. Vases and other items are not included unless stated in the product description and are only used for display purposes. Product photos of Flower Bouquets always represent the medium size. Product photos are a representation of the arrangements and may vary (see Substitution Policy below).

4.1 Refund Requests and Claims

If your order was unsatisfactory, you may request a refund by submitting a claim within two businessdays after the delivery date. Please submit your claim using the Contact us Form, including your contact info and order number. In case of quality issues, after submitting the claim, our customer service agents will request that you send a digital picture of the delivered product.

4.2 Order Changes

Send us your desired changes by e-mail at [email protected] with your order number in subject. Changes can only be made two business days or more prior to the scheduled delivery date.

4.3 Payment Processing Issues

If you provide us with incorrect or invalid credit card or payment information, we cannot process your order. We will attempt to contact you to resolve the issue, but you will be responsible for any issues arising as a result thereof.

5.1 Quality Policy

All the perishable items and flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to match orders as closely as possible to the product photos and descriptions. While minor alterations are sometimes necessary, the concept and value of the item ordered is always guaranteed.

5.2 Products and Images

Products only contain the items listed in the product description. Vases and other items are not included unless stated in the product description. Product photos of flower bouquets represent the average bouquet size, and may vary in minor ways (read Substitution Policy, below). PrimeGiftService is not responsible for decreased perishables gifts and flowers quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

5.3 Products Currency

Offline payments; like paymnets through western union, bank transfer ect. can be made in customer preferred currency in the equal amount to USD price listed at our website. Orders will always be charged in USD. PrimeGiftService makes a daily adjustment to its prices for other listed currencies, but these conversions are only an approximation. PrimeGiftService cannot be held responsible for any currency conversion differences and/or charges made by your financial institution.

5.4 Cancellations

Cancellations for a full refund are allowed if made seven business days or more prior to the scheduled delivery date. If notice of cancelation arrives between seven and three business days before the delivery date, we will deduct a six USD administration fee from your refund. If an order is cancelled less than two business days prior to the delivery date, no refund will be issued.

5.5 Duplicate Orders

If you placed two or more identical orders and you let us know about it, you will receive a full refund for the duplicated order, provided that the local florist does not make and deliver the item.

6.1 Substitution Policy

In some cases, local florists may not have some items referenced in the product description in stock, and careful substitutions of equal or greater value will be necessary. In those cases, when possible, we will ask you for permission to make a substitution.If we are unable to reach you, or there is insufficient time to do so, we will proceed with the substitution. Roses, however, will NEVER be substituted with other flowers or floral products without requesting your confirmation first. If a local vendor or florist does not have an addon product, we will replace it with a similar one or add the money paid for the item to the value of the gifts and flowers.

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