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Delivery & Other Policies

Delivery Policy Statement

All orders are subject to product availability. If an item in your order is unavailable, we will contact you via email for substitution with an equal or greater value product/products, if you are happy with the alteration then we will process your order accordingly, or else we will ship/deliver you/your receiver, the part of your order that is available and when that item becomes available, we will ship/deliver you/your receiver, the rest of your order. Shipping costs, if there are any, for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order will be what you will select during online order placing, but sometimes it may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments, in any of the situation we will keep you updated via an email notification. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, general sales tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.

Some Important Aspects related to Delivery and Other Plicies:

Here are below some important aspects related to Delivery and other Plicies.

Delivery Times

PrimeGiftService is generally unable to guarantee specific delivery times. The precise time of delivery varies and depends on the schedule of our delivery personnel. In some cases, however, we are able to guarantee morning or afternoon delivery. You can consult with our customer support team through email, online chat or phone to check this before placing your order. Please note that all dleiveries are made between 8:00am to 8:00pm Pakistan Standard Time.

Late Deliveries

If we are unable to deliver your item on the selected date due to circumstances within our control, you are entitled to a full refund. If, on the other hand, we are unable to make a delivery as scheduled due to circumstances outside our control (the unavailability of your recipient or a wrong address, roads block due to politicel issues or natural disasters, for example), we do not issue a refund. For the roads blocakage, the delivery will be scheduled once the situation will be cleared. If a recipient is unavailable when we attempt delivery, we will leave a note requesting a call to schedule delivery. If appropriate, we will also contact you when delivery issues arise.

Incorrect Delivery Information

As stated above, if you have given us incorrect delivery information, we cannot offer guaranteed delivery. You will be given the opportunity to adjust the information up to two business days before the delivery date. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you and acquire new information. We will not be liable, however, if we are unable to make a delivery due to incorrect delivery information, and we will not be able to issue a refund.

Do you deliver to Hotel, Hospital and Office addresses?

Yes, we do deliver to all type of locations, it includes Hotel, Hospital and Office/Company addresses. If your delivery is going to such a location, please provide the name and telephone number of the hospital, hotel, or company. In the case of hospitals, we also need the recipient’s ward and room number.

What happens if Receiver refused to accept the Gift Delivery?

If a recipient refuses delivery, you will not be entitled to a refund.

Products and Images

Products only contain the items listed in the product description. Vases and other items are not included unless stated in the product description and are only used for display purposes. Product photos of Flower Bouquets always represent the medium size. Product photos are a representation of the arrangements and may vary (see Substitution Policy below).

Refund Requests and Claims

If your order was unsatisfactory, you may request a refund by submitting a claim within two businessdays after the delivery date. Please submit your claim using the Contact us Form, including your contact info and order number. In case of quality issues, after submitting the claim, our customer service agents will request that you send a digital picture of the delivered product.

Order Changes

Send us your desired changes by e-mail at [email protected] with your order number in subject. Changes can only be made two business days or more prior to the scheduled delivery date.

Payment Processing Issues

If you provide us with incorrect or invalid credit card or payment information, we cannot process your order. We will attempt to contact you to resolve the issue, but you will be responsible for any issues arising as a result thereof.

Quality Policy

All the perishable items and flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to match orders as closely as possible to the product photos and descriptions. While minor alterations are sometimes necessary, the concept and value of the item ordered is always guaranteed.

Products and Images

Products only contain the items listed in the product description. Vases and other items are not included unless stated in the product description. Product photos of flower bouquets represent the average bouquet size, and may vary in minor ways (read Substitution Policy, below). PrimeGiftService is not responsible for decreased perishables gifts and flowers quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.


Offline payments; like paymnets through western union, bank transfer ect. can be made in customer preferred currency in the equal amount to USD price listed at our website. Orders will always be charged in USD. PrimeGiftService makes a daily adjustment to its prices for other listed currencies, but these conversions are only an approximation. PrimeGiftService cannot be held responsible for any currency conversion differences and/or charges made by your financial institution.


Cancellations for a full refund are allowed if made seven business days or more prior to the scheduled delivery date. If notice of cancelation arrives between seven and three business days before the delivery date, we will deduct a six USD administration fee from your refund. If an order is cancelled less than two business days prior to the delivery date, no refund will be issued.

Duplicate Orders

If you placed two or more identical orders and you let us know about it, you will receive a full refund for the duplicated order, provided that the local florist does not make and deliver the item.

Substitution Policy

In some cases, local florists may not have some items referenced in the product description in stock, and careful substitutions of equal or greater value will be necessary. In those cases, when possible, we will ask you for permission to make a substitution.If we are unable to reach you, or there is insufficient time to do so, we will proceed with the substitution. Roses, however, will NEVER be substituted with other flowers or floral products without requesting your confirmation first. If a local vendor or florist does not have an addon product, we will replace it with a similar one or add the money paid for the item to the value of the gifts and flowers.

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