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Customer Service

We want to ensure that your experience with us goes smoothly, from start to finish. If you have a question about your order, please have a look at the information below. To view our full list of help topics, please click here.

How do I contact PrimeGiftService?

Please email us at for general queries as well as order related queries, include order number in email subject if you already have placed your order.

How can I check the status of my order?

Click Here to view your account, and go to Order History after login at your account.

How can I change my order?

To change your order (or to provide additional delivery details), please email us at with your order number in subject of email.

Is my credit card info safe with PrimeGiftService?

Absolutely. We are charging all the payments on very secure Inline Payment Processor of 2Checkout, they use SSL (Secure Sockets Layer) that is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser, which ensures that your information is safe.