Delivery Information

Delivery Times

PrimeGiftService is generally unable to guarantee specific delivery times. The precise time of delivery varies and depends on the schedule of our delivery personnel. In some cases, however, we are able to guarantee morning or afternoon delivery. You can consult with our customer support team through email, online chat or phone to check this before placing your order. Please note that all dleiveries are made between 8:00am to 8:00pm Pakistan Standard Time.
Late Deliveries

If we are unable to deliver your item on the selected date due to circumstances within our control, you are entitled to a full refund. If, on the other hand, we are unable to make a delivery as scheduled due to circumstances outside our control (the unavailability of your recipient or a wrong address, for example), we do not issue a refund. If a recipient is unavailable when we attempt delivery, we will leave a note requesting a call to schedule delivery. If appropriate, we will also contact you when delivery issues arise.

Incorrect Delivery Information

As stated above, if you have given us incorrect delivery information, we cannot offer guaranteed delivery. You will be given the opportunity to adjust the information up to two business days before the delivery date. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you and acquire new information. We will not be liable, however, if we are unable to make a delivery due to incorrect delivery information, and we will not be able to issue a refund.

Do you deliver to Hotel, Hospital and Office addresses?

Yes, we do deliver to all type of locations, it includes Hotel, Hospital and Office/Company addresses. If your delivery is going to such a location, please provide the name and telephone number of the hospital, hotel, or company. In the case of hospitals, we also need the recipient’s ward and room number.

What happens if Receiver refused to accept the Gift Delivery?

If a recipient refuses delivery, you will not be entitled to a refund.